Returns

If you receive an item that you are not completely satisfied with, let us know! We accept unused products purchased from sasabudi.com for a refund within 30 days of purchase.

Write to us at support@sasabudi.com with your order number and all other details and tell us what you are unhappy with. You will then receive an email with instructions and address information. You are responsible for postage and shipping costs and your return package must be well protected.

The product must be sent via a postal system that allows tracking. Once we receive and approve your returned items, your refund will be returned to the original form of payment.

Please note all items marked as final sale are not eligible for a refund or exchange.

Unfortunately, we currently do not offer exchanges at the moment, so you will need to return your items and place a new order.

We are very sorry if the product you ordered arrived damaged or incorrect. So that we can quickly fix this for you, please email us at support@sasabudi.com within a week with photos of the damaged product, your order number and any other details you have about your order.

After that, we will be happy to send you a replacement free of charge.

You do not need to return a damaged or incorrect product to us. Read more about how you do a claim under the question “What should I do if a product is damaged or incorrect?”.

Unfortunately, yes. Unless your order was damaged during processing or was incorrect, you are responsible for postage and shipping costs and your return package must be well protected.

You can expect to receive a refund to your original form of payment within 5-10 days of delivery. Once you have received your refund notification, please allow an additional 3-5 days for your bank provider to post the amount to your account.

Please note that we must have received the return of your order or a shipping receipt before we can issue a refund.